Terms and conditions

1. General Terms & Conditions

These General Terms and Conditions regulate relations between the Croatia Tennis Vacation, customers and suppliers – partners of Croatia Tennis vacation (hotel ,travel agencies, accommodation agencies etc.), in case where the customer requests organization of a tennis camp.

 

2.  Booking Purchase and Payment

Clients may book package, provided by Croatia Tennis Vacation in its offer. Any Products detailed on the Website are subject to availability; after Client s request will be sent to Client for review. Offer is valid 72 hours. After booking has been confirmed from Client, travel arrangement is concluded between Croatia Tennis Vacation and the Client. The Client is obliged to provide all the details and documents, as requested by the programme, and to make the down payment and pay the reservation fee. Croatia Tennis Vacation shall demand reservation fee in the amount of EUR 100 as per provided booking deadline stated in the offer.  Total package amount to be paid by Client in provided time stated in the offer. Information requested for booking confirmation: package dates, programme, scanned passport copy or ID card. In the case where the Client does not provide accurate information upon booking, the Client shall be liable for all costs or consequences, arising from inaccurate information. Once the arrangement has been completed and booking confirmed, Croatia Tennis Vacation provide you with

• Confirmation voucher - stating the details of the itinerary booked

Please note that details on schedule of your vacation will be sent to you in due time prior to your arrival.

When you receive your confirmation voucher for your tennis vacation, please ensure that information provided is correct and that it match the names and ages provided on your passport(s) or ID cards.

 

3. Tennis vacation tours

Tennis vacation tours prices are stated in the itinerary and are valid as of the date of publishing the itinerary. All Croatia Tennis Vacation tours are either created by our own production or outsourced through our trusted partners. In unlikely event of any changes in valid tax regulation, changes in the exchange rate of the agreed upon currency, an increase in transportation costs, including fuel costs, or an increase in fees for certain which influence the tours price, the Croatia Tennis Vacation reserves the right to change the price up to 10 days before the start of the tour. If the number of participants is below the required minimum for the realization of the itinerary, the Croatia Tennis Vacation reserves the right to change the price within the provided time period or to cancel the tours and refund the purchase price. An increase in the price is calculated in the same percentage by which the aforementioned calculative elements have changed. In case of a price increase, the Client may cancel the tour and claim a refund of the portion of the price paid until then; however, he/ she is not entitled to compensation of damages, possible insurance costs and similar expenses. Please note that Croatia Tennis Vacation will only book the tours listed at the official website.

 

4. Changes and Cancellations made by Client

Changes and cancellations must be advised to Croatia tennis vacation in written on This email address is being protected from spambots. You need JavaScript enabled to view it..

4.1 Refunds for unused services:

In case you need to change details of your tennis vacation package after the booking was confirmed we will do our best to assist you. Kindly note that all changes are based on availability and additional fee of EUR 30 per item and person will be charged.

 

5. Changes made by Croatia Tennis Vacation

After your payment has been processed and booking confirmed, in unlikely event and situation outside of control of Croatia Tennis Vacation, we will notify you immediately and offer you alternative solution. Croatia Tennis Vacation shall not accept the responsibility for any changes of the programme which may arise out of any instance of force majeure during the execution of the travel package. Please note Croatia Tennis vacation shall not be liable in any way if bad weather conditions (rough sea, heavy weather, etc.) render the realization of certain itinerary items impossible, or necessitate changes in the sequence or duration of certain itinerary items.

In these cases, Croatia Tennis Vacation may assure its Client s modified services according to the options available.

 

6. Insurance and Responsibility for Identity Documents and Passengers 'Personal Safety'

Croatia Tennis Vacation strongly recommends travel insurance to cover cancellation charges, trip interruptions, accidents and baggage losses. Croatia tennis vacation shall not be liable for the costs and possible damage incurred by the Passenger on this basis nor for the loss of identity Documents. During the travel, the Passenger must follow the personal safety rules that would be respected by any average person. The Croatia Tennis Vacation is not responsible for the Passenger’s actions concerning his/her personal safety. The Passenger is obliged to notify the Croatia Tennis Vacation in due time about all facts with regard to his/her health condition, habits, etc., it that might jeopardize the smooth running of the tours (health issues requiring special diet, chronic illnesses, allergies, etc.).

 

7. Promotional Materials

The organizer is not responsible for possible printing errors or subsequent modifications in new editions of promotional materials and itineraries. Croatia Tennis Vacation has the right to utilize visual images for promotional and marketing purposes.

 

8. Claims and Complaints

In case of complaints or if you experience any problems during your tennis vacation on holiday please inform us at your earliest convenience on This email address is being protected from spambots. You need JavaScript enabled to view it. to help you resolve the situation. If the matter cannot be resolved while on vacation, please file your complaint in written no later than 10 days after vacation has ended providing your booking details.